Shoe Me Return Policy: A Comprehensive Guide
At Shoe Me, we are committed to ensuring our customers have a seamless shopping experience. We understand that sometimes a purchase may not meet your expectations, and we're here to help. Our return policy is designed to be straightforward and customer-friendly, while also maintaining the quality of our products. Below, you'll find detailed information on how to return your items and the conditions that apply.
Return Eligibility
To be eligible for a return, your item must meet the following criteria:
- Product Condition: The item must be unworn and in its original condition. We recommend trying on your competition heels on a clean, soft surface to prevent any marks or wear.
- Return Window: Returns are accepted within 60 days of the purchase date. This allows ample time for you to ensure that your purchase is right for you.
Exclusions
While we strive to accommodate all return requests, there are certain exclusions:
- Outlet Purchases: Items purchased from our outlet website, shoeme.store, are excluded from change of mind returns. These items are often marked as Final Sale.
- Discounted Items: Products that have been reduced by 30% or more are considered final sale and are not eligible for return due to change of mind.
How to Initiate a Return
If your purchase meets the return criteria, follow these steps to initiate a return:
Login to your Store Account: Returns can be requested online via your Store Account.
Receive Return Authorization: Our team will review your request and, if eligible, provide you with a return authorization and instructions on how to send your item back.
Package Your Return: Ensure the item is securely packaged to prevent damage during transit. Include all original packaging and any accessories that came with the product.
Ship the Item: Follow the instructions provided by our customer service team to ship the item back to us.
Refund Process
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.
Conclusion
At Shoe Me, we value your satisfaction and strive to make our return process as hassle-free as possible. We encourage you to review our return policy carefully and contact our customer service team if you have any questions or need assistance. Thank you for choosing Shoe Me, where we prioritize quality and customer satisfaction.
For more information, visit our online store at Shoe Me.