Shoe Me Return Policy: A Comprehensive Guide

At Shoe Me, we are committed to ensuring our customers have a seamless shopping experience. We understand that sometimes a purchase may not meet your expectations, and we're here to help. Our return policy is designed to be straightforward and customer-friendly, while also maintaining the quality of our products. Below, you'll find detailed information on how to return your items and the conditions that apply. When you return an item, you can use the notes field to detail if you'd prefer an EXCHANGE or STORE CREDIT refund for your return. Refunds to original payment are not available for change of mind returns (this includes not fitting). However if your item has a major fault, or you were sent the incorrect item, refunds are available through our 6-month warranty and as per your consumer rights.

Return Eligibility

To be eligible for a return, your item must meet the following criteria:

• Product Condition: The item must be unworn and in its original condition. We recommend trying on your competition heels on a clean, soft surface to prevent any marks or wear.
• Return Window: Returns are accepted within 60 days of the purchase date. This allows ample time for you to ensure that your purchase is right for you.
• You can return your item for an EXCHANGE or STORE CREDIT. Store Credits have no expiration date.
• There is a $10 AUD return label fee in Australia and a $20 NZD return label fee for New Zealand Returns.

Exclusions

While we strive to accommodate all return requests, there are certain exclusions:

• Discounted Items: Products that have been reduced by 30% or more are considered final sale and are not eligible for return due to change of mind.

How to Initiate a Return

If your purchase meets the return criteria, follow these steps to initiate a return:

1. Login to your Store Account: Returns can be requested online via your Store Account.
2. Receive Return Authorization: Our team will review your request and, if eligible, provide you with a return authorization and instructions on how to send your item back.
3. Package Your Return: Ensure the item is securely packaged to prevent damage during transit. Include all original packaging and any accessories that came with the product.
4. Ship the Item: Follow the instructions provided by our customer service team to ship the item back to us.

Conclusion

At Shoe Me, we value your satisfaction and strive to make our return process as hassle-free as possible. We encourage you to review our return policy carefully and contact our customer service team if you have any questions or need assistance. Thank you for choosing Shoe Me, where we prioritise quality and customer satisfaction.

For more information, visit our online store at Shoe Me.