Shoe Me Warranty and Care Guide

At Shoe Me, we pride ourselves on delivering high-quality footwear designed with dancers and performers in mind. Our products are crafted to withstand the rigors of performance, but like any specialized equipment, they require proper care and maintenance to ensure longevity. We offer a comprehensive warranty and care guide to help you get the most out of your purchase.

Warranty Policy

Coverage

We offer a 6-month warranty against major manufacturer defects and faults. This warranty ensures that if your shoes have any significant issues due to manufacturing errors, we will take appropriate action to rectify the situation.

Reporting a Fault

If you encounter a problem with your footwear, please follow these steps:

1. Contact Us: Email us with a detailed description of the issue. Include photos that clearly show the defect or fault.
2. Assessment: Our team will assess the issue based on the information and images provided. In most cases, you will not need to return the faulty items if we can make an adequate assessment online.

Resolution

• Minor Faults: For issues that are repairable, we may request that you have the repair carried out locally. Once you provide us with a receipt, we will reimburse the repair cost.
• Major Faults: If a repair is not suitable, we will evaluate the situation and offer one of the following:
  • Replacement
  • Refund
  • Store Credit

Product Care

While our products are designed to endure the demands of dance and performance, they are not indestructible. Proper care is essential to maintain their condition and performance.

Storage

• Avoid Extreme Temperatures: Patent materials can peel or crack if exposed to extreme heat or moisture. Store your shoes in a cool, dry place, away from direct sunlight or damp environments.

Usage

• Proper Technique: To prevent damage, avoid placing excessive strain on the heels by squatting on your toes. Keep your feet flat on the ground when possible.
• Rest Periods: Allow your shoes to rest between uses to prevent excessive wear and tear.

Performance Considerations

As dance styles evolve, particularly exotic and Russian styles, footwear is subjected to increased stress through movements like heel bangs, drops, and toe drags. Be mindful of these factors and adjust your care routine accordingly.

Conclusion

At Shoe Me, we are committed to providing exceptional products and customer service. Our warranty and care guidelines are designed to ensure your satisfaction and the longevity of your footwear. For further assistance, please don't hesitate to reach out to us through our store website. Thank you for choosing Shoe Me, and we look forward to supporting your dance journey with quality and care.