Resolving Issues with Incorrect Items or Sizes

At Shoe Me, we are committed to providing our customers with exceptional service and ensuring that every purchase meets your expectations. However, we understand that sometimes mistakes can happen, and you may receive an item that does not match your order in terms of style or size. Rest assured, we are here to help rectify the situation promptly and efficiently.

What to Do If You Receive the Wrong Item or Size

If you find yourself in a situation where the item you received is incorrect, please follow these steps to ensure a quick resolution:

1. Contact Us Immediately

As soon as you notice that the item you received is not what you ordered, please reach out to us. You can contact us through our web form or via email. Prompt communication will help us address the issue as quickly as possible.

2. Provide Necessary Details

To assist us in understanding the issue, please include a detailed description of the item you received. Additionally, attach a clear photo of the item. This visual evidence is crucial for us to assess the situation accurately and take appropriate action.

3. Include Your Order Number

Your order number is an essential piece of information that allows us to quickly locate your purchase in our system. Including this in your communication will expedite the resolution process, enabling us to serve you more efficiently.

Our Commitment to You

Once we receive your request, our dedicated team will review the details and work swiftly to ensure you receive the correct item. We value your trust and satisfaction, and we are committed to making things right.

Thank you for your understanding and cooperation. We appreciate your business and are here to assist you every step of the way. Should you have any further questions or concerns, please do not hesitate to reach out to our customer service team.

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For more information on our policies and services, please visit our website.