Returns for items that don't fit

If you received the correct item but it doesn't fit, you can request a change-of-mind return for an EXCHANGE or STORE CREDIT. Store credits have no expiry date.

Refunds to your original payment method are not available for change-of-mind returns, including items that don't fit.

Return conditions

• Request your return within 60 days of delivery.
• Items must be unworn and unused, with no marks on the soles, and returned in the original shoe box.
• Items marked Final Sale, or discounted 30% or more, can't be returned for change of mind.
• Return labels cost A$10 for Australia and $20 for New Zealand, charged in the currency you paid for your order. For store credit we deduct the label cost from your credit; for exchanges we invoice it when your exchange item is ready to send.

How to request a return

1. Log in to your account using the one-time code sent to your email.
2. Submit a return request. In the notes, tell us whether you'd like an exchange (include the item and size you want) or store credit.
3. Wait for our approval email and return label before sending anything back.

Faulty or not as described?

If your item is faulty or not as described, please see What should I do if my item is damaged, broken or defective?. You may be entitled to a repair, replacement or refund under Australian Consumer Law.

For help with a return, email hello@shoeme.com.au.