Exchanges, Returns, Faults & Warranty
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Exchanges, Credit Notes, Refunds, and Warranty Requests At Shoe Me, we strive to ensure a seamless shopping experience for our valued customers. Understanding the importance of flexibility and customer satisfaction, we have established a comprehensive policy for exchanges, credit notes, refunds,...
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I paid with Afterpay/Zip/Klarna , how do I get my refund?
Refund Process for Buy Now, Pay Later Purchases At Shoe Me, we strive to provide our customers with a seamless shopping experience, including straightforward and transparent refund processes. If you have made a purchase using a Buy Now, Pay Later service such as Afterpay, Klarna, or Zip, and nee... -
What can I do if my items don't fit?
Shoe Me: Returns and Exchanges FAQ At Shoe Me, we are committed to ensuring that your shopping experience is seamless and satisfactory. We understand that sometimes things don't go as planned, and you may need to return or exchange an item. Below, you'll find detailed information on how to handl... -
What should I do if I received the wrong item? Or I am missing items from my order?
Resolving Issues with Incorrect Items or Sizes At Shoe Me, we are committed to providing our customers with exceptional service and ensuring that every purchase meets your expectations. However, we understand that sometimes mistakes can happen, and you may receive an item that does not match you... -
What should I do if my item is damaged, broken or defective?
Shoe Me Warranty and Care Guide At Shoe Me, we pride ourselves on delivering high-quality footwear designed with dancers and performers in mind. Our products are crafted to withstand the rigors of performance, but like any specialized equipment, they require proper care and maintenance to ensure...