Shoe Me: Shipping and Delivery FAQ
Welcome to Shoe Me, where we prioritize professionalism and respect in all our interactions. We understand that timely delivery is crucial, and we are committed to ensuring your shopping experience with us is seamless and satisfying. Below, you'll find answers to some common questions regarding our shipping and delivery process.
What is the estimated delivery time for my order?
Once your order has been processed and dispatched, you can expect delivery within 5 to 10 business days. Please note that this timeframe may vary depending on your location and any unforeseen circumstances that may arise during transit.
What should I do if my order hasn't arrived within the expected time?
If your order has not arrived within 10 business days, we encourage you to reach out to our customer service team for assistance. Our dedicated team is ready to help resolve any issues and ensure your order reaches you as quickly as possible. You can contact us through our contact page.
How can I track my order?
Once your order is shipped, you will receive a confirmation email with a tracking number. This will allow you to monitor the progress of your delivery in real-time. If you have any questions about tracking your order, please do not hesitate to contact our customer service team.
What are the shipping costs?
Shipping costs are calculated based on the destination and the size of your order. The total shipping fee will be displayed at checkout before you complete your purchase. We strive to offer competitive shipping rates to ensure our customers receive the best value.
Do you offer international shipping?
Yes we ship worldwide with Australia Post using the global EMS network.
Can I change my shipping address after placing an order?
If you need to change your shipping address after placing an order, please contact our customer service team as soon as possible. We will do our best to accommodate your request, provided the order has not yet been dispatched.
What happens if I'm not home to receive my order?
If you are not available to receive your delivery, our courier will leave a card with instructions on how to arrange a redelivery or where you can collect your package. Please follow the instructions on the card to ensure you receive your order promptly.
Need Further Assistance?
Our customer service team is here to help with any additional questions or concerns you may have. Please feel free to reach out to us via our contact page. At Shoe Me, we are dedicated to providing you with exceptional service and ensuring your satisfaction with every purchase.
Thank you for choosing Shoe Me, where we believe in delivering style and comfort right to your doorstep.