Why hasn't my order shipped yet?

Shoe Me: Your Go-To Destination for Diverse Footwear

Welcome to Shoe Me, where we prioritize professionalism, respect, and an unparalleled shopping experience. Our mission is to provide you with a diverse collection of footwear in a wide range of sizes, ensuring that every customer finds their perfect fit. Here’s how we make it happen:

Efficient Import System

At Shoe Me, we understand the importance of having a vast selection of products readily available. Our items listed online are stocked in our USA supplier's warehouse. We import directly from this location twice a week using DHL Express. This strategic approach allows us to maintain a diverse inventory that would otherwise be impossible to house locally due to space constraints and market demand in Australia.

Fast and Reliable Shipping

DHL Express ensures that our shipments arrive in Sydney within 3-7 business days. This period is what we refer to as "Order Processing." Once your order reaches our Sydney warehouse, our dedicated team works diligently to ensure your items are picked, packed, and dispatched the same day or the next business day. We take pride in our efficiency and commitment to getting your orders to you as swiftly as possible.

Sydney Express Stock

Our Sydney local stock can be filtered and viewed on our website using the DELIVERY TIME filter on any search or collection page. This works best when you combine it with a shoe size filter such as WOMEN'S SHOE SIZE. When you have the checkbox enabled for "Sydney HQ" AND your shoe size checked, the website will refresh to show only shoes in sydney location in that size. We also have a dedicated collection to shop, Shop Express Stock. Please note that as all our products come in a range of size options, if ANY size is in stock, it will show up on the Sydney HQ delivery location, it is therefore important you add in a size filter with this delivery time filter together. In addition, on every product page you can click through the size options for the Availability block to refresh, make sure you have clicked on your size to get the most accurate availability for that size.

Customer-Centric Approach

At Shoe Me, we value our customers and strive to meet your expectations with every purchase. Our team is committed to providing exceptional service and ensuring that your shopping experience is smooth and satisfactory. We appreciate your understanding of our processes and thank you for choosing us for your footwear needs.

For any inquiries or further assistance, please do not hesitate to reach out to us through our contact page. We are here to help and look forward to serving you.

Thank you for being a part of the Shoe Me community. We are excited to continue providing you with quality footwear and exceptional service.

Mar 22, 2026

Not finding what you're looking for? Contact Us Directly